All New Zynga Player Support Site

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Salutations Kings and Queens,

the all new Zynga Player Support Site has finally arrived. For those that have been wondering about the state of the game I do believe that this will partially reaffirm that CastleVille Legends will remain. If the CVL game was going to be drop the game it would probably the CVL support page would not be included in the new support page. At the very least it gives a bit of hope about the game continuing along at some point.

The Landing Page for All Platforms

 When you first arrive on the new Zynga support page you'll be greeted with this view. The game you and platform(PC, IOS, Andriod) you choose on this page will determine the articles shown. Basically, choosing the platform for your questions will then tailor the answers that you seek.

Chat support is being tossed out. We know have email support for now. The big red button on the top right of the screen is how you will directly contact the CVL support team via email.

Ad block Plus or Ublock Orgin addons are not welcome at a Zynga site

 Ever curious, I clicked on the red button. I was greeted with this message. Strange little thing. I don't disable my cookies since I have my browser clean my cache at the end of my browsing session. After a bit of thought I realized it wasn't the 'cookies' preventing me from accessing their support page but my pop-up blocker. So if you have a browser addon or extension that blocks ads, or any sort of pop ups, then you want to temporarily pause it if you want to contact Zynga email support.

Zynga Contact Page

After pausing my pop up blocker extension(*shakes fist*) I was able to access their contact form. It's a straight forward form. I hope they make their font a bit stronger in color. The soft graytext on a white background is a bit too light on the eyes. Whoops, sidetracked! So, we can provide name, type of platform we are playing the game upon, alongside game ID if on mobile or  FB UID if you play on Facebook. We can also attach pictures and provide the time of when our incident occurred. From there, it'll be either a few hours to a day or two to get a reply.

And that is their new support site in a nutshell. According to Zynga they will be adding new features as the months go by us.

Zip VIP program and Beta Testers Note: Speaking of changes, the beta testers as well as the Zip VIP program will also experience coming changes as well. If you were a part of the Zip VIP be sure to cash in your rewards before February 28th 2016 as that part of the program will be discontinued on that date. No worries, the feedback portion of the program will continue forward but only for a diverse few so make sure to check your inboxes for a new email.

In closing, hopefully all these new changes point out to the loyal remaining players that CastleVille Legends will continue to move forward. Now that the Zynga support site is out of the way, it could possibly mean we are going to start hearing news about upcoming events very soon.

Which is a good thing to look forward to because for a good while there I was immensely worried. I think we all are waiting with bated breath for the day a new quest/event comes along.  Until then...


Happy Playing everyone!
Masaya of 
Royal Legend